Privacy Policy

1. Introduction

TOSIC REAL ESTATE L.L.C S.O.C (License No. 1484127) ("we," "our," or "us") operates tosicrealestate.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our luxury real estate services in Dubai.​

Contact Information:
Westburry Office Tower 1, Office 362, Business Bay, Dubai, UAE
Email: privacy@tosicrealestate.com

2. Information We Collect

We collect the following personal information:

• Contact Details: Name, email address, and phone number
• Property Information: Property preferences, budget requirements, and desired locations
• Location Data: Your geographical location or areas of interest

3. How We Collect Information

We collect your information through:

• Contact forms on our website
• Newsletter subscription sign-ups
• WhatsApp communications
• Direct inquiries and consultations

4. How We Use Your Information

We use your personal information for:

• Client Communication: Responding to inquiries and providing property recommendations
• Marketing & Newsletters: Sending updates about new properties, market insights, and promotional offers
• Service Improvement: Understanding client preferences to enhance our services

5. Cookies and Tracking Technologies

Our website uses three types of cookies:

Essential Cookies: Necessary for website functionality and security
Analytics Cookies: Google Analytics to understand website usage and visitor behavior
Marketing Cookies: Facebook, Instagram, and LinkedIn pixels to deliver relevant advertisements and measure campaign performance

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

6. Third-Party Services

We use the following third-party services that may access your data:

• Google Analytics: For website analytics and performance tracking
• Mailchimp: For email marketing campaigns and newsletter distribution
• Social Media Platforms: Facebook, Instagram, and LinkedIn for marketing pixels and audience insights

These providers have their own privacy policies and data processing practices.

7. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may disclose your information only:

• When required by UAE law or legal processes
• To protect our rights, property, or safety
• With your explicit consent

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for up to 3 years from the date of last contact or interaction. After this period, we securely delete or anonymize your data unless legal obligations require longer retention.

10. Your Rights

Under UAE data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw your consent for data processing where applicable

To exercise these rights, contact us at privacy@tosicrealestate.com

11. International Data Transfers

Some third-party services we use (Google Analytics, Mailchimp, social media platforms) may transfer and process data outside the UAE. These providers implement appropriate safeguards to protect your information.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Legal Basis for Processing (UAE Jurisdiction)

We process your personal information under UAE Federal Law and based on:

• Your consent when you submit information or subscribe to our services
• Legitimate business interests in providing real estate services
• Legal compliance with UAE regulatory requirements

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

TOSIC REAL ESTATE L.L.C S.O.C
Westburry Office Tower 1, Office 362
Business Bay, Dubai, UAE
Email: privacy@tosicrealestate.com